To buy an item, click on the “Add to Cart” option of the item(s) that you wish to purchase. The item(s) will then be added to your Shopping Cart. Then you have an option to continue browsing or to go to checkout. The item(s) that are in your Shopping Cart are not reserved for you and are available for other shoppers until the order is placed. Any item(s) in your Shopping Cart would remain in your Shopping Cart unless deleted or completed.

If you have any issues with your order, please contact us on huangjiaqikiki@gmail.com or whatsapp：+971 523802012. If there’s a mistake in any of your order’s details, please contact us as soon as you can so we can correct it. If any of your order’s details need to be changed after the boutique accepts your order, any changes would need to be approved by LUCKI.

Log into your account and update your details through Profile or contact us.

Please make sure to check the order’s confirmation email for delivery dates and times. However, if you would like an update on your order’s location, you may contact us at orders huangjiaqikiki@gmail.com or on +971 523802012.

This can vary based on the item(s) that you have chosen, the expected duration of each item is mentioned on the item page. The shipping services we use would allow you track your delivery.

Please contact us directly on orders huangjiaqikiki@gmail.com or on +971 523802012 so we can cancel the order for you. Any cancellations should be done within 1 hour of purchase and refunds will be made back to the original mode of payment. Please allow for up to 45 days for the refund transfer to be completed and note that amount refunded will be net of bank processing charges. After 1 hour of placing an order, you can only cancel the order before the boutiques start processing their orders, which will be confirmed by email. Boutiques will assess cancellation post processing time and will inform you about their decision regarding their request. Cancellations for bespoke orders are not possible during the processing time and any cancellation will incur the full cost. Refunds agreed by boutiques will be done only through a credit note with kikilucky.com

Make sure you have sufficient funds or credit bank account. If you have confirmed that you have available funds, there may be an issue with your billing address, your 3-digit CV2 number on the back of your card, your card’s speed limit, etc. If all the details you’ve entered are correct, make sure to contact your bank to look further into the issue, otherwise, you are free to use any of our other payment methods available at checkout.